If you received a personalized notice in the mail or via email with a Notice ID and Confirmation Code, please enter the codes you were provided below.

Please remember to enter the full Notice ID exactly as it appears on your personalized Notice, (i.e. 12345678).

The deadline to fix your claim is December 27, 2023 at 11:59 PM PT

On April 23, 2021, Defendants ACI Worldwide, Inc., ACI Payments, Inc., ACI Worldwide Corp. (collectively “ACI”) and/or its vendors inadvertently caused incorrect Automated Clearing House (“ACH”) debit and credit entries to be sent to the bank accounts of certain borrowers whose mortgage loans were serviced by Nationstar Mortgage LLC (“Nationstar”) (the “Incident”). If you received notice between April 23 and 26, 2021 from Defendants (Nationstar and ACI are collectively, “Defendants”) you may submit a claim.

Claims submitted after this date will not be considered, and you will not be paid. By submitting a Claim Form, you may be entitled to receive the following benefits:

  • Monetary Compensation: The Settlement consists of three separate payments by ACI, referred to as Funds A, B and C, as described below, and cover all claims, attorneys' fees and costs, service awards to the Class Representatives, costs of administration the settlement, reimbursement for previously unreimbursed actual damages and non-monetary relief, valued at $1,000,000 in business practice changes.
    1. Fund A Claims. ACI will set aside $5 million to pay all Claims, Attorneys' Fees and Expenses, Service Awards and Settlement Administration costs associated with the Settlement. Each Settlement Class Member who submits a Claim Form may receive $100 unless such amount was previously paid to them by ACI or Nationstar as part of an overpayment. If Fund A is oversubscribed, then there will be a pro rata reduction in the amount received. Yet, in the event that funds remain in Fund A after payment of the above items, all remaining amounts will be increased pro rata to the Claimant.
    2. Fund B Claims. ACI will set aside $1 million to pay claims submitted by Settlement Class Members who can prove that they have suffered unreimbursed actual damages as a result of the Incident. There is no cap on the amount of such claims. 3. Fund C Claims. Under this provision, ACI has agreed to pay up to an additional $500,000 to claimants based upon participation rates of Settlement Class Members who file claims within Fund A.
    3. Fund C Claims. Under this provision, ACI has agreed to pay up to an additional $500,000 to claimants based upon participation rates of Settlement Class Members who file claims within Fund A.
  • Additional Monetary Relief. Defendants will forgive and waive any entitlement that they may have to recover from the Settlement Class, $2,860,000 in overpayments made by ACI to approximately 1,200 Settlement Class Members, and approximately $190,000 in damages payments made by Nationstar to Settlement Class Members.
  • Non-Monetary Relief. ACI has agreed to provide non-monetary relief to the Settlement Class valued at $1,000,000. This will require ACI to provide evidence of implementing changes to its business practices so as to prevent a situation like the incident from occurring in the future.

These Settlement Benefits will be distributed only if the Settlement is approved by the Court. For details regarding the benefits of the Settlement, please visit the Important Documents page or call 1-855-645-0554.

Please note: The Settlement Administrator may contact you to request additional documents or information needed to process your claim.

Please add the email, Confirmation@ACHLoanPaymentLitigation.com, to your contact list to ensure that future correspondence is delivered to your inbox.

Contact Information
The information you provide below will be used only to contact you regarding the Settlement and process your claim. If your contact information changes after you submit your Claim, please notify us promptly by emailing the Settlement Administrator at Info@ACHLoanPaymentLitigation.com.

* Required Fields

Claim Information

Please check all appropriate funds under which you are making a claim.

Each Settlement Class Member who submits a Claim Form under Fund A may receive $100 unless such amount was previously paid to you by either ACI or Nationstar as part of an overpayment. There is no requirement that you have suffered any actual loss to submit a Claim under Fund A. Instead, the Settlement Agreement requires ACI to pay $5,000,000 into a non-reversionary trust held by the Settlement Administrator to pay all Fund A Claims, Attorneys' Fees and Expenses, Service Awards and costs associated with the Settlement Administration.

Depending upon the number of claims received for Fund A, then there will be a pro rata increase or decrease in the amount you receive. In the event that a balance remains in Fund A after payment of the above Claims and Expenses, all remaining amounts will be disbursed and paid pro rata to all Claimants filing a valid and timely Claim Form.

ACI will set aside $1 million to pay claims submitted by Settlement Class Members who have unreimbursed actual damages as a result of the Incident. Unlike Fund A, there is no cap on the amount of such claims.

If you are submitting a Claim for Fund B, please describe the actual damages you suffered as part of the Incident which remain unreimbursed to you. These damages may include out-of-pocket expenses you paid, or other losses or expenses you sustained as a result of the Incident. In order to recover those unreimbursed actual damages, you need to submit copies of documents and proof establishing all unreimbursed damages you suffered as a result of the Incident along with this Claim Form.

$ .00

Supporting documentation is required for this section.

Fund C Claim

Under this provision, ACI has agreed to pay additional sums to Claimants of Fund A based upon participation rates of Settlement Class Members who file Claims in Fund A. If you have indicated you desire compensation under Fund A, you will automatically be considered eligible for Fund C funds in the event the participation rates are triggered as described further in the Settlement Agreement.

Supporting Documentation

Accepted file types are: PDF, TIF, JPG, GIF, PNG. Other file types will be rejected.

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    Affirmation And Acknowledgement

    By signing below, I acknowledge that the above information is true and correct to the best of my belief. If I submit a Claim for compensation under Fund B, I further attest that I have suffered actual damages as a result of the Incident that remain unreimbursed. I also understand that I may be asked to provide more information by the Settlement Administrator before my claim is considered complete.

    Your Claim Form has been submitted successfully.

    Please print this page for your records.

    Your Claim Details
    Submitted Claim ID:
    Confirmation Code:
    You will need the above Submitted Claim ID and Confirmation Code if you would like to edit your Claim at a later time, so please print this page for your records.
    CLAIM INFORMATION
    First Name
    Last Name
    Street Address
    Street Address 2
    City
    State
    Zip Code
    Email Address
    Phone Number
    Signature
    Date

    If you have any questions regarding your Claim, please provide the Submitted Claim ID listed above and email us at Info@ACHLoanPaymentLitigation.com

    Click here to edit your Claim.

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